Autonomous Patient Navigator
An AI navigator for
every patient.
Adhery is an autonomous AI agent that manages patient support programs. It calls patients, triages concerns asynchronously, and only escalates to your pharmacists when clinical judgment is needed.
Navigator in Action
Watch the AI navigator run a patient program
The navigator decides when to call, text, or mail. It triages side effects, resolves barriers, and only escalates when it needs to.
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Autonomous vs. Manual
Call centers reach 45% of patients. The navigator reaches 90%.
The difference isn't more channels. It's an AI agent that decides what each patient needs and acts on it.
55% go to voicemail. Of the 45% reached, most are routine check-ins a system could handle.
90% resolved autonomously. 10% escalated to pharmacist for clinical judgment.
What makes the AI voice navigator different
Calls when the patient is free
Every patient, every time
Catches hesitation and tone shifts
Pace and language adapt per patient
Learns from every conversation
How the Navigator Works
The AI decides what each patient needs
Voice for conversations, async triage for quick check-ins, mail for patients who don't respond digitally.
Onboarding, education, triage, follow-up
Check-ins, symptom screening, refill coordination
Welcome kits, refill reminders
Trusted by Healthcare Organizations
What Our Partners Say
“We doubled our PDC scores in the first quarter. The two-way SMS check-ins catch barriers early, exactly like the meta-analyses predicted. Our pharmacists now focus only on patients who truly need human attention.”
Dr. Sarah Chen
VP of Patient Services, Regional Specialty Pharmacy
Patient Stories
Real results, real patients
Maria
Humira
94% adherence after 3 months
Click to expand →
James
Eliquis
Caught dangerous side effect via voice triage
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Linda
Ozempic
3 months retained after near drop-off
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3.56x
Continuation Rate
AI voice calls (autonomous, OR)
2.11x
Adherence Improvement
async triage meta-analysis (95% CI 1.52-2.93)
80%+
PDC Threshold
population-level adherence standard
3 wks
Time to Launch
from contract to go-live
Quality & Compliance
Every interaction analyzed, every outcome logged
Barrier detection
Identifies forgetfulness, side effects, cost, beliefs, and access issues from patient conversations. Routes each to the right intervention.
Side effect monitoring
Automatic severity scoring from SMS and voice interactions. Escalates to pharmacist when clinical judgment is needed.
PDC tracking
Real-time Proportion of Days Covered against the 80% CMS Star Rating threshold. Flags patients trending below before they drop.
Audit trail
Every message, call, and mail piece logged with timestamps. Full compliance documentation for regulatory review.
Evidence-Based Approach
Built on published clinical research
Every channel and cadence in Adhery comes from peer-reviewed studies. Here are the findings behind the platform.
Channel Effectiveness
2.11x
Async Triage Adherence
Two-way text-based triage doubles adherence odds (OR 2.11, 95% CI 1.52-2.93) across chronic diseases.
Thakkar et al., JAMA Intern Med, 2016
3.56x
AI Voice Call Continuation
Brief calls improved medication continuation by 3.56x and shifted PDC from 0.29 to 0.58. Now done autonomously.
Taitel et al., J Manag Care Spec Pharm, 2012
SMD 0.89
Voice + Async Combined
Voice + async triage achieved effect size 0.89 vs. 0.28 for text alone. Combined approach outperforms 3.2x.
Palmer et al., Prev Med, 2018
4.41x
Pharmacist Counseling
Pharmacist counseling showed OR 4.41 (2.46-7.91) for adherence. Human escalation matters for complex cases.
Conn & Ruppar, Ann Behav Med, 2017
RR 1.23
Two-Way vs. One-Way Messaging
Interactive triage (RR 1.23) significantly outperforms passive reminders (RR 1.04).
Wald et al., PLoS One, 2019
PDC 80%
Population Standard
Proportion of Days Covered at 80%+ is the CMS Star Rating standard. Below this, pharmacies lose quality bonuses.
CMS Part D Quality Measures, 2024
Behavioral Science Techniques
d = 0.68
Opt-Out Default Enrollment
Pre-enrolling patients with easy opt-out increases uptake ~27%. Patients stay engaged by default.
Jachimowicz et al., Behav Public Policy, 2019
+7pp
Milestone Recognition
Non-monetary recognition at 30/60/90 days increased retention from 35% to 42% at one month.
Gallus et al., Manage Sci, 2017
-59%
Contact-Frequency Governance
Adaptive message cadence with caps reduced opt-outs 59% while increasing customer lifetime value.
Sahni et al., J Marketing Res, 2023
RR 1.04
Contextual Triggers
Time-optimized prompts via micro-randomized trials find the right moment for each patient.
Klasnja et al., Ann Behav Med, 2019
How It Works
Live in 4 weeks
Start with 100 churned or at-risk patients. Pre-built cadences by drug class. No custom development.
Configure your protocols
Tell us your medication schedules, side effects to watch, escalation rules, and preferred outreach cadence. We set everything up.
Enroll patients
Upload a CSV or connect your EHR. Patients get a welcome message within hours, each with a personalized outreach plan based on their risk profile.
Go live and monitor
Outreach starts. Track adherence, channel performance, and patient sentiment in real time. The system learns from every interaction to improve timing and messaging.
Who We Serve
Built for the teams that care most
Supplement Companies
Improve subscription adherence and reduce churn. Lower regulatory burden means faster launches.
Learn moreSpecialty Pharmacies
Replace expensive call centers with an autonomous AI navigator. Handle complex biologics and specialty medications.
Learn morePharma Manufacturers
Disease-division patient support programs. Reduce drop-off after 3 unsuccessful refill attempts.
Learn moreValue-Based Care
Meet quality metrics and reduce hospital readmissions through proactive medication management.
Learn moreHealth Systems
Enterprise-wide adherence programs across multiple facilities and patient populations.
Learn moreReady to improve adherence?
See how Adhery can reduce outreach costs and keep your patients on track.